Linkage

• Name: Linkage
• Website: https://www.morsl.ai/
• Description: Linkage provides an AI-driven conversational host that consolidates calls, SMS, and social DMs into a single interface for businesses. The platform handles voice and text interactions, remembers repeat guests, manages orders and reservations, auto-translates messages, and surfaces live operational feeds to staff through a dashboard. It is positioned to serve customer-facing teams in restaurants and service businesses that need automated, multi-channel customer engagement and order handling.
• Industry: Conversational AI
• Sector: SaaS / Customer Support
• Business Model: B2B SaaS
• Same As: https://morsl.ai/, https://www.morsl.ai/

Linkage

Linkage is an AI host that replaces a business phone line and inboxes to talk, text, and chat with customers; it remembers returning guests, handles orders and reservations, and provides a live operations dashboard for staff. Businesses connect their phone number and messaging channels, train the agent with hours, menu, policies and tone, then go live so the agent can answer calls and DMs, take orders, and manage bookings. It is designed for restaurants and hospitality teams of all sizes, from small restaurants to enterprise restaurant groups.

• Category: Conversational AI / Unified communications
• Features: Voice AI, Unified Inbox (phone + Instagram + WhatsApp), Ordering and Reservations, Customer Memory, Smart Handoff (human transfer with context), Dashboard (real-time interactions and missed calls), Menu and Hours integration, Auto-translate (multi-language), Payments / Saved cards, Staff SMS Alerts, Custom Voice Tuning, Analytics and Daily Summary Reports
• Integrations: Phone number forwarding/porting, Instagram, WhatsApp, POS integrations (Enterprise)
• Pricing: Starter $99/month (750 minutes included); Pro $199/month (2,500 minutes included); Enterprise available with custom pricing, unlimited locations, volume pricing on minutes and full POS integrations.
• Audience: Restaurants and hospitality businesses (small restaurants, busy restaurants, restaurant groups and chains)
• Reference URL: https://morsl.ai/

Governance

• Policies: Privacy, Terms

Security

• Encryption (In Transit): Industry-standard encryption in transit
• Encryption (At Rest): Industry-standard encryption at rest
• Authentication: role-based access controls, strong authentication options (including SSO for enterprise customers)
• Data Retention: Configurable retention; administrators can export interaction logs and manage retention settings; supports deletion/export to honor data-subject requests

Localization

• Languages: English, Spanish

• Total Citations: 0

• Summary: No external coverage found for morsl.ai across major news outlets, industry reports, awards lists, partner announcements, academic papers, podcasts, or conference materials; only the company's own site and unrelated 'Morsl' entities appeared.