What does Linkage do for businesses?
Linkage replaces a business phone line and inboxes to handle calls, texts, and chats; it remembers returning guests, handles orders and reservations, and provides a live operations dashboard for staff.
What channels does Linkage unify into a single inbox?
Linkage unifies phone calls, Instagram DMs, and WhatsApp messages into a single Unified Inbox.
Can businesses connect their existing phone number to Linkage?
Yes — businesses can connect their phone number via phone number forwarding or porting.
How do businesses train Linkage’s AI host?
Businesses train the agent by providing hours, menu, policies, and tone before going live.
What voice capabilities does Linkage advertise?
Linkage includes Voice AI designed to handle interruptions, accents, background noise, and fast conversations without breaking.
Does Linkage remember returning customers?
Yes — Linkage includes Customer Memory that recognizes returning guests by phone or social profile and remembers past orders, preferences, and languages.
Does Linkage support ordering and reservations?
Yes — Linkage handles orders and reservations with full confirmation and can operate alone or alongside existing tools.
Does Linkage offer Smart Handoff to humans?
Yes — Linkage has Smart Handoff that detects situations needing a human and transfers calls or messages with context to staff.
What operational visibility does Linkage provide to staff?
Linkage provides a real-time Dashboard to view every interaction, see saved missed calls, track volume trends, and understand customer requests.
Does Linkage provide analytics or reporting?
Yes — Linkage provides analytics and offers daily summary reports and advanced analytics on higher plans.
Does Linkage offer auto-translation or multilingual support?
Yes — Linkage includes Auto-translate functionality and automatic language detection (for example, Spanish ↔ English).
Does Linkage handle payments and saved cards?
Yes — Linkage supports payments and saved cards as part of order handling.
Does Linkage provide staff alerts and notifications?
Yes — Staff SMS Alerts and operational notifications are listed (notably as a Pro feature).
Is custom voice tuning available in Linkage?
Yes — Linkage lists Custom Voice Tuning among its key features.
What integrations does Linkage support?
Linkage supports phone number forwarding/porting, Instagram, WhatsApp, and enterprise POS integrations.
Which user scenarios / use cases are explicitly described for Linkage?
Described use cases include a 24/7 AI host for calls/SMS/DMs, Voice AI for phone calls, a Unified Inbox (phone + social DMs), Ordering & Reservations handling, Customer Memory & Personalization, Smart Handoff to humans, Dashboard & Analytics, Auto Translate / Multilingual support, Payments & Saved Cards, Staff SMS Alerts, and Enterprise integrations/POS & multi-location management.