What pricing plans are listed for Linkage?
Listed pricing includes Starter at $99/month (750 minutes included) and Pro at $199/month (2,500 minutes included); Enterprise is available with custom pricing.
What Enterprise features are mentioned for Linkage?
Enterprise features include unlimited locations, volume pricing on minutes, full POS integrations, multi-location dashboard, dedicated account manager, SLAs, and white‑label options.
Are there SLA or uptime guarantees?
Enterprise customers receive SLA-backed uptime commitments, dedicated account management, and priority response terms; Starter and Pro plans include standard availability but do not include the custom SLAs reserved for enterprise agreements.
How long does onboarding and setup typically take?
Small restaurants can be configured quickly by connecting numbers and uploading menus/hours, with many customers going live in days to a week; enterprise deployments that require POS integrations or custom workflows typically take longer and follow a tailored implementation timeline.
Is there a demo, trial, or pilot program available?
Linkage offers demos and pilot programs—interested businesses are encouraged to contact sales to arrange a live demo, pilot deployment, or short-term trial.
How are included minutes and overage charges handled?
Starter and Pro plans include a set number of monthly minutes (listed on pricing); any usage beyond included minutes is billed on a per‑minute basis or rolled into enterprise volume pricing, with custom terms available for high-volume customers.
Does Linkage provide APIs, webhooks, or developer integration tools?
Linkage supports integrations for enterprise customers, including APIs and webhooks or custom connector options to integrate with POS, reservation systems, and backend workflows; availability depends on plan level and integration scope.
What support channels and response times are offered?
Support channels include email, chat, and phone with standard support for Starter/Pro customers and prioritized support plus a dedicated account manager and faster response commitments for enterprise customers under their SLA.
How are POS integrations handled and which vendors are supported?
Linkage offers full POS integrations as an enterprise feature and works with restaurant operators to integrate with common POS systems or build custom connectors; customers should contact sales to confirm supported vendors and integration timelines.
How does Linkage protect customer data and comply with privacy laws like GDPR and CCPA?
Linkage operates under published Privacy and Terms policies, supports data-subject request workflows, and implements privacy controls to honor opt-outs and deletion requests to help customers meet GDPR and CCPA obligations. Enterprise contracts can include additional data-handling commitments and documentation to support compliance.
Does Linkage offer data residency or local storage options?
Linkage can discuss data residency requirements with customers and offers enterprise-grade deployment and contractual options to address regional data‑storage needs where required by regulation or customer policy.
What security measures does Linkage use (encryption, authentication, access controls)?
Linkage uses industry-standard protections including encryption in transit and at rest, role-based access controls, and strong authentication options (including SSO for enterprise customers); enhanced security controls and contractual assurances are available for enterprise agreements.
Is Linkage PCI‑compliant for payments and saved cards?
Linkage handles payments via PCI‑compliant payment processors and uses tokenization and redaction practices so full card numbers are not stored in conversational content or logs.
How does Linkage handle call recording and consent across different jurisdictions?
Call recording and disclosure behavior are configurable to meet one‑party or two‑party consent rules by jurisdiction; businesses can enable or disable recording and set automated consent prompts and retention policies appropriate to their legal obligations.
Can businesses export or delete guest data and conversation histories?
Administrators can export interaction logs and manage retention settings; guest memory and personal data can be deleted or exported to honor data‑subject requests, and enterprise contracts can specify retention, audit, and portability terms.
How does Linkage address accessibility requirements?
Linkage supports multiple channels and works to ensure conversational outputs are compatible with assistive technologies; enterprise customers can work with Linkage to meet specific accessibility standards and testing requirements.